Yuma Ticket Assistant: AI Help Desk, Boost Efficiency & Support Quality

What is Yuma Ticket Assistant?

Yuma Ticket Assistant is a powerful AI solution that integrates seamlessly with your Help Desk software to automate the drafting of responses for customer tickets. This tool is designed to enhance efficiency and support quality, leading to higher customer satisfaction and increased revenue.

How to use Yuma Ticket Assistant?

Yuma Ticket Assistant's Core Features

AI Automated Response Drafting

Instruct Yuma

Custom Knowledge Base

Writing Style Customization

Conversation Thread Summarization

Multilingual and Auto-Translation

One-Click 'Reply & Close Ticket'

Help Desk Native Integrations

Shopify Integration

Yuma Ticket Assistant's Use Cases

Automate response drafting for customer support tickets

Improve support efficiency and quality

Increase customer satisfaction

Boost revenue

• Yuma Ticket Assistant Support Email & Customer Service Contact

  For customer service inquiries, contact Yuma Ticket Assistant support via email: [email protected]. For more contact options, visit the contact us page.

• Yuma Ticket Assistant Company Information

  Yuma Ticket Assistant is operated by Yuma AI Inc. and Yuma AI PTE. LTD.

  Company addresses: 155 Water St, unit P3/19 Brooklyn, NY 11201, USA, and 68 Circular Road #02-10, Singapore, 049422.

  Learn more about us at the about us page.

• Yuma Ticket Assistant Login

  Access Yuma Ticket Assistant here: https://app.yuma.ai/

• Yuma Ticket Assistant Pricing

  Check pricing details here: https://yuma.ai/ai-ticket-assistant-pricing

• Yuma Ticket Assistant on LinkedIn

  Follow us on LinkedIn: https://www.linkedin.com/company/yuma-ai/

• Yuma Ticket Assistant on Twitter

  Follow us on Twitter: https://twitter.com/yuma_dot_ai

FAQ from Yuma Ticket Assistant

What is Yuma Ticket Assistant?

Yuma Ticket Assistant is an AI tool that integrates with Help Desk software to automate customer ticket response drafting, enhancing efficiency and support quality, thereby increasing customer satisfaction and revenue.

How to use Yuma Ticket Assistant?

Integrate Yuma Ticket Assistant with your Help Desk software like Zendesk or Gorgias. It will analyze support tickets and draft suitable responses for agents to review and send. Additional features include conversation thread summarization, writing style customization, and multilingual support.

How does Yuma Ticket Assistant work?

Yuma Ticket Assistant analyzes incoming support tickets and drafts appropriate responses for agents. It also offers features like conversation thread summarization, writing style customization, and multilingual support.

Which Help Desk software does Yuma Ticket Assistant integrate with?

Yuma Ticket Assistant integrates with Zendesk, Gorgias, and Shopify. More platform integrations are coming soon. Contact the Yuma team for specific platform support.

Can Yuma Ticket Assistant handle multiple stores or brands?

Yes, Yuma Ticket Assistant can manage multiple stores or brands within a single helpdesk instance.

Does Yuma Ticket Assistant support multilingual responses?

Yes, Yuma Ticket Assistant supports 15 major languages and can draft responses in the language of the incoming ticket.

Can Yuma Ticket Assistant retrieve information from Shopify?

Yes, Yuma Ticket Assistant can fetch data from your Shopify products and pages, including live prices and product availability.