What is Yuma Ticket Assistant?
Yuma Ticket Assistant is a powerful AI solution that integrates seamlessly with your Help Desk software to automate the drafting of responses for customer tickets. This tool is designed to enhance efficiency and support quality, leading to higher customer satisfaction and increased revenue.
How to use Yuma Ticket Assistant?
Integrating Yuma Ticket Assistant with your Help Desk software, such as Zendesk or Gorgias, is straightforward. Once connected, it processes incoming support tickets, generating appropriate response drafts for your agents to review and send. Additional features include conversation thread summarization, writing style customization, and multilingual support, all aimed at boosting customer service.