FAQ from Yuma Ticket Assistant
What is Yuma Ticket Assistant?
Yuma Ticket Assistant is an AI tool that integrates with Help Desk software to automate customer ticket response drafting, enhancing efficiency and support quality, thereby increasing customer satisfaction and revenue.
How to use Yuma Ticket Assistant?
Integrate Yuma Ticket Assistant with your Help Desk software like Zendesk or Gorgias. It will analyze support tickets and draft suitable responses for agents to review and send. Additional features include conversation thread summarization, writing style customization, and multilingual support.
How does Yuma Ticket Assistant work?
Yuma Ticket Assistant analyzes incoming support tickets and drafts appropriate responses for agents. It also offers features like conversation thread summarization, writing style customization, and multilingual support.
Which Help Desk software does Yuma Ticket Assistant integrate with?
Yuma Ticket Assistant integrates with Zendesk, Gorgias, and Shopify. More platform integrations are coming soon. Contact the Yuma team for specific platform support.
Can Yuma Ticket Assistant handle multiple stores or brands?
Yes, Yuma Ticket Assistant can manage multiple stores or brands within a single helpdesk instance.
Does Yuma Ticket Assistant support multilingual responses?
Yes, Yuma Ticket Assistant supports 15 major languages and can draft responses in the language of the incoming ticket.
Can Yuma Ticket Assistant retrieve information from Shopify?
Yes, Yuma Ticket Assistant can fetch data from your Shopify products and pages, including live prices and product availability.