Cohere: AI-Powered Support, Fast Ticket Resolve, Cost Reduction
Resolve tickets faster with Cohere: AI-powered customer support that reduces costs and provides instant solutions by leveraging previous ticket answers.
What is Cohere?
Cohere is an advanced AI-driven platform built for customer support optimization. It empowers support teams to resolve tickets swiftly and cut operational costs. Utilizing AI, Cohere provides immediate answers by referencing previous interactions, enhancing response times, and customer satisfaction.
How to use Cohere?
Cohere's Core Features
Automation for growing support teams
Resolve up to 60% of inquiries automatically
Deliver instant, customized responses across all channels
Guide customers through resolution steps
Execute tasks on behalf of customers
Leverage support articles and previous chats for answers
Detect and predict customer patterns with advanced analytics
Provide precise answers with AI's language understanding
Use generative AI to extract information from agent replies
Automatically respond to frequently asked questions
Cohere's Use Cases
Expand support capacity without increasing headcount
Accelerate ticket resolution and cut costs
Enhance agent and customer satisfaction
Boost self-service resolution rates
Strengthen customer loyalty and retention
Offer personalized support on web and mobile
Improve CX efficiency for faster service delivery
Cohere Support Email & Customer Service Contact
For customer service, contact Cohere at [email protected].
Cohere Company Information
Cohere is operated by Caldera Labs Inc.
Address: 298 5th Avenue, 7th Floor, New York, NY 10001, USA.
Learn more on the about us page.
Cohere Twitter
Follow Cohere on Twitter: https://twitter.com/coherehq
FAQ from Cohere
What is Cohere?
Cohere is an AI-powered platform tailored for customer support, enabling teams to resolve tickets quickly and reduce costs. By using AI, Cohere accesses previous tickets to offer immediate solutions to customer queries.
How to use Cohere?
To use Cohere, schedule a demo on the website. During the demo, you'll learn to train a bot with your help center link. This AI bot can answer customer queries like a live agent. Cohere also allows you to convert support articles and past conversations into personalized responses. Furthermore, its Cardina analytics feature helps you identify customer trends and resolve issues swiftly.