Cohere: AI-Powered Support, Fast Ticket Resolve, Cost Reduction

What is Cohere?

Cohere is an advanced AI-driven platform built for customer support optimization. It empowers support teams to resolve tickets swiftly and cut operational costs. Utilizing AI, Cohere provides immediate answers by referencing previous interactions, enhancing response times, and customer satisfaction.

How to use Cohere?

Cohere's Core Features

Automation for growing support teams

Resolve up to 60% of inquiries automatically

Deliver instant, customized responses across all channels

Guide customers through resolution steps

Execute tasks on behalf of customers

Leverage support articles and previous chats for answers

Detect and predict customer patterns with advanced analytics

Provide precise answers with AI's language understanding

Use generative AI to extract information from agent replies

Automatically respond to frequently asked questions

Cohere's Use Cases

Expand support capacity without increasing headcount

Accelerate ticket resolution and cut costs

Enhance agent and customer satisfaction

Boost self-service resolution rates

Strengthen customer loyalty and retention

Offer personalized support on web and mobile

Improve CX efficiency for faster service delivery

• Cohere Support Email & Customer Service Contact

  For customer service, contact Cohere at [email protected].

• Cohere Company Information

  Cohere is operated by Caldera Labs Inc.

  Address: 298 5th Avenue, 7th Floor, New York, NY 10001, USA.

  Learn more on the about us page.

• Cohere Twitter

  Follow Cohere on Twitter: https://twitter.com/coherehq

FAQ from Cohere

What is Cohere?

Cohere is an AI-powered platform tailored for customer support, enabling teams to resolve tickets quickly and reduce costs. By using AI, Cohere accesses previous tickets to offer immediate solutions to customer queries.

How to use Cohere?

To use Cohere, schedule a demo on the website. During the demo, you'll learn to train a bot with your help center link. This AI bot can answer customer queries like a live agent. Cohere also allows you to convert support articles and past conversations into personalized responses. Furthermore, its Cardina analytics feature helps you identify customer trends and resolve issues swiftly.