What is Word WandAI?
Word WandAI is an innovative AI-driven customer support tool integrated with Zendesk. Leveraging the capabilities of OpenAI and ChatGPT, it enhances the quality of customer service responses and significantly reduces the time needed to address support tickets.
How to use Word WandAI?
Using Word WandAI is straightforward. After installing it in your Zendesk account, agents can input brief instructions, and the AI will generate highly personalized responses by combining the customer's message with the agent's guidance. This tool can also refine less-than-perfect messages, adjust sentiment and tone, generate key questions from customer messages, and craft customized responses for 'Yes' or 'No' queries. Word WandAI helps agents handle customer issues more efficiently, improve the quality of responses, and boost customer satisfaction.