FAQ from SupportAgent.ai
What is SupportAgent.ai?
SupportAgent.ai is an AI customer service tool for HelpScout. It drafts replies for your support tickets by using past emails as a reference.
How to use SupportAgent.ai?
Connect your HelpScout account to start using SupportAgent.ai. It will automatically generate draft replies for your tickets, drawing from previous email exchanges.
Can I try SupportAgent.ai for free?
Yes, new users get 20 free draft replies upon signing up, with no credit card required.
Which AI model do you use?
We utilize OpenAI's GPT-4, the latest and most advanced AI model available.
Which languages do you support?
We support a variety of languages, including English, French, Spanish, German, Italian, and more.
How many mailboxes can I connect?
You can connect an unlimited number of mailboxes, with the quota shared across all of them.
Is my data safe?
Absolutely. We prioritize privacy and security. Your data is solely used to draft replies, and we do not share it with third parties. Our privacy policy details our data management practices.