FAQ from Stylo
What is Stylo?
Stylo is an AI support assistant designed to enhance customer experience by providing recommendations on efficient time allocation. It includes features such as automatic ticket translation, customer satisfaction prediction, angry ticket escalation, and the creation of personalized responses. Stylo integrates with Zendesk for multilingual AI assistance.
How to use Stylo?
To use Stylo, integrate it with your Zendesk ticketing system. Once integrated, Stylo Assist will be available in every ticket, providing AI-driven support to agents. It can interpret customer comments and issues, generate unique responses, translate tickets in any language, predict customer satisfaction, and identify and escalate angry tickets promptly. Just input a real customer query or problem to see how Stylo generates a response.
How does Stylo Assist work?
Stylo Assist analyzes customer comments and issues in Zendesk tickets. Using AI, it generates unique responses, translates tickets between languages, predicts customer satisfaction, and identifies and escalates angry tickets in real-time.
Can Stylo Assist be integrated with Zendesk?
Yes, Stylo Assist integrates seamlessly with Zendesk, offering AI-powered support to agents in multiple languages.
What is the pricing for Stylo Assist?
Stylo Assist is available at $10 per agent per month.
What are the core features of Stylo?
The core features of Stylo include generating unique responses for each ticket, automatically translating tickets between languages, predicting customer satisfaction, and real-time escalation of angry tickets.
What are the use cases for Stylo?
Stylo is used to enhance customer satisfaction and response times, optimize support team efficiency by identifying gaps and improving processes, proactively address customer issues to avoid negative feedback, and improve customer support with precise sentiment analysis.