FAQ from Spryngtime
What is Spryngtime?
Spryngtime is a customer support automation tool powered by ChatGPT, designed to handle support tickets and provide responses in your company's tone and voice. It can address customer queries, perform tasks like refunds and cancellations, and resolve support tickets.
How to use Spryngtime?
Integrate Spryngtime with support channels like Zendesk, Intercom, Slack, Discord, or Email. The bot understands your product details, help center, and customer data to provide accurate responses. It can also perform tasks like obtaining customer-specific data and automating refunds or cancellations. With its quick setup, Spryngtime can support, draft messages for review, and create documentation for new queries.
How does Spryngtime automate support tickets?
Using ChatGPT, Spryngtime comprehends customer questions and offers accurate responses based on your product information, help center, and customer data. It can automate support by answering inquiries, performing tasks like cancellations and refunds, and resolving issues.
Can Spryngtime integrate with popular support platforms?
Yes, Spryngtime integrates with support platforms like Slack, Intercom, Zendesk, Discord, and Email, allowing you to manage support tickets and communications within your current workflow.
How does Spryngtime create FAQs and documentation?
Spryngtime analyzes past conversations to create FAQs and documentation. It can document answers for future reference if a question arises that's not in your current docs.
What level of security does Spryngtime offer?
Spryngtime uses advanced encryption to secure your data and customer information. For detailed security measures, including SOC 2 compliance, please inquire further.
Can I review messages before Spryngtime responds to customers?
Yes, Spryngtime allows you to review draft messages before they are sent to ensure alignment with your company's tone and voice.