What Is Smith.ai?
Smith.ai is an intelligent customer engagement platform built for modern businesses that demand responsiveness without compromise. By seamlessly blending cutting-edge AI with live, U.S.-based human agents, Smith.ai delivers always-on receptionist support, proactive outreach, and conversational web chat — all designed to turn every interaction into a qualified opportunity. Whether you're fielding inbound calls, launching targeted sales campaigns, or engaging website visitors in real time, Smith.ai ensures no lead slips through the cracks — day or night.
How Does Smith.ai Work?
Getting started takes minutes: choose your service tier (AI Receptionist or Human-Powered Virtual Receptionist), configure your preferences in the intuitive dashboard, and connect your existing business number — or activate a new Smith.ai number instantly. From there, calls, chats, and SMS messages are intelligently routed and handled by AI or live agents based on your settings. Customize intake logic, sync appointments directly to your calendar, push leads to your CRM, collect payments, and launch outbound outreach — all from one unified platform.