Smith.ai : 24/7 AI + Human Receptionists, Outreach & Web Chat

What Is Smith.ai?

Smith.ai is an intelligent customer engagement platform built for modern businesses that demand responsiveness without compromise. By seamlessly blending cutting-edge AI with live, U.S.-based human agents, Smith.ai delivers always-on receptionist support, proactive outreach, and conversational web chat — all designed to turn every interaction into a qualified opportunity. Whether you're fielding inbound calls, launching targeted sales campaigns, or engaging website visitors in real time, Smith.ai ensures no lead slips through the cracks — day or night.

How Does Smith.ai Work?

Getting started takes minutes: choose your service tier (AI Receptionist or Human-Powered Virtual Receptionist), configure your preferences in the intuitive dashboard, and connect your existing business number — or activate a new Smith.ai number instantly. From there, calls, chats, and SMS messages are intelligently routed and handled by AI or live agents based on your settings. Customize intake logic, sync appointments directly to your calendar, push leads to your CRM, collect payments, and launch outbound outreach — all from one unified platform.

Smith.ai’s Core Capabilities

AI Receptionist — Smart, Scalable, Always On

Virtual Receptionists — Live, Local, and Fully Trained

Outreach Campaigns — Targeted, Trackable, High-Converting

Web Chat & Messaging — AI-Enhanced + Human-Staffed Support

True 24/7 Coverage — No Gaps, No Missed Opportunities

Lead Qualification & Intake — Structured, Consistent, CRM-Ready

Smart Scheduling — Book, Reschedule, and Confirm in Real Time

CRM & Tool Integrations — Sync Automatically with HubSpot, Salesforce, Zoho, and More

Call Recordings + AI Transcripts — Searchable, Shareable, Compliant

Bilingual Support — Fluent Spanish-speaking agents available on demand

Secure Payment Collection — Capture deposits and fees during intake

Who Benefits Most from Smith.ai?

Home Service Companies — Convert after-hours calls into booked jobs, even at midnight.

Law Firms — Screen new inquiries, schedule consultations, and route urgent matters to attorneys — instantly.

Sales Teams — Accelerate speed-to-lead with live chat + AI follow-up, boosting response rates by up to 3x.

Professional Services — Eliminate voicemails and missed calls that cost clients and credibility.

Property Management — Auto-triage maintenance requests, update work orders, and sync with Yardi or AppFolio.

Real Estate Brokerages — Book unit tours, qualify prospects, and hand off hot leads to agents — round the clock.

Healthcare & Wellness Practices — Handle appointment requests, verify insurance, and escalate urgent cases to staff.

Frequently Asked Questions

How does the money-back guarantee work?

Do I have to sign a contract?

Can I change my plan?

Do you count wrong numbers or spam toward my call quota?

Why do you bill per call instead of per minute?

What if I only need coverage during business hours?

Do team members require individual accounts?

Are annual plans discounted?

• Smith.ai Support & Contact Information

  Reach Smith.ai customer success anytime: [email protected]. For full contact options, visit the Contact Us page.

• About Smith.ai

  Company Name: Smith.ai, Inc.
  Headquarters: San Francisco, CA
  Learn more about our mission, values, and team at Why Smith.ai?

• Smith.ai Login

  Access your dashboard securely: https://app.smith.ai/log-in/

• Get Started with Smith.ai

  Start your free trial today: Sign Up Now

• Smith.ai Pricing

  Transparent, flexible plans — compare tiers and features: Smith.ai Pricing Page

• Follow Smith.ai

  Facebook: facebook.com/virtualreceptionists
  LinkedIn: linkedin.com/company/smith-ai
  X (Twitter): x.com/smithdotai
  Instagram: instagram.com/smith.ai

FAQ from Smith.ai

What is Smith.ai?

Smith.ai is a hybrid customer engagement platform that merges AI automation with live, North America-based human agents — delivering 24/7 virtual receptionist services, targeted outreach campaigns, and intelligent web chat across websites, SMS, and social channels. Designed for growth-minded SMBs, it turns every interaction into actionable, measurable outcomes — without hiring, training, or overhead.

How to use Smith.ai?

Select your preferred service model (AI-first or human-first), complete your setup in under 5 minutes, and begin receiving calls and messages immediately. Forward your current number or use a Smith.ai-provided line. Configure rules for lead routing, appointment booking, CRM syncing, and escalation — then let AI handle routine tasks while humans step in for high-value conversations.

How does the money-back guarantee work?

Try Smith.ai risk-free for 30 days. If you’re not satisfied, email [email protected] within the first two weeks for a full refund — including your initial plan and any add-ons (up to $1,000). Overage usage (calls/chats beyond your plan) is excluded.

Do I have to sign a contract?

No contracts. Smith.ai operates on a flexible month-to-month basis. Cancel anytime — you’ll only be billed through the end of your current billing cycle.

Can I change my plan?

Absolutely. Email [email protected] to upgrade, downgrade, or customize your plan. Changes take effect the following month — no prorated charges or penalties.

Do you count wrong numbers or spam toward my quota?

No. With Caller ID enabled, Smith.ai automatically filters out spam, robocalls, and misdialed numbers — and they never count against your monthly allowance.

Why do you bill by the call?

Billing per completed call — not per minute — rewards quality over speed. Agents spend as much time as needed to qualify leads, book appointments, or resolve issues — without pressure or hidden fees.

What if I don’t need 24/7 answering?

Set custom availability windows — e.g., Mon–Fri, 8 AM–6 PM — and define fallback actions (voicemail, alternate number, or SMS reply). Your per-call rate stays consistent, regardless of coverage hours.

I have staff. Will they each need separate accounts?

No. Smith.ai functions as your centralized front desk. The Basic plan supports up to 2 routing destinations; Pro includes 10; additional transfers are available for $15/month — all managed from one admin dashboard.

Do you offer discounted plans?

Yes — save 10% when you commit to a 12-month subscription. Annual billing locks in your rate and simplifies budgeting year-round.