FAQ from Smith.ai
What is Smith.ai?
Smith.ai is a hybrid customer engagement platform that merges AI automation with live, North America-based human agents — delivering 24/7 virtual receptionist services, targeted outreach campaigns, and intelligent web chat across websites, SMS, and social channels. Designed for growth-minded SMBs, it turns every interaction into actionable, measurable outcomes — without hiring, training, or overhead.
How to use Smith.ai?
Select your preferred service model (AI-first or human-first), complete your setup in under 5 minutes, and begin receiving calls and messages immediately. Forward your current number or use a Smith.ai-provided line. Configure rules for lead routing, appointment booking, CRM syncing, and escalation — then let AI handle routine tasks while humans step in for high-value conversations.
How does the money-back guarantee work?
Try Smith.ai risk-free for 30 days. If you’re not satisfied, email [email protected] within the first two weeks for a full refund — including your initial plan and any add-ons (up to $1,000). Overage usage (calls/chats beyond your plan) is excluded.
Do I have to sign a contract?
No contracts. Smith.ai operates on a flexible month-to-month basis. Cancel anytime — you’ll only be billed through the end of your current billing cycle.
Can I change my plan?
Absolutely. Email [email protected] to upgrade, downgrade, or customize your plan. Changes take effect the following month — no prorated charges or penalties.
Do you count wrong numbers or spam toward my quota?
No. With Caller ID enabled, Smith.ai automatically filters out spam, robocalls, and misdialed numbers — and they never count against your monthly allowance.
Why do you bill by the call?
Billing per completed call — not per minute — rewards quality over speed. Agents spend as much time as needed to qualify leads, book appointments, or resolve issues — without pressure or hidden fees.
What if I don’t need 24/7 answering?
Set custom availability windows — e.g., Mon–Fri, 8 AM–6 PM — and define fallback actions (voicemail, alternate number, or SMS reply). Your per-call rate stays consistent, regardless of coverage hours.
I have staff. Will they each need separate accounts?
No. Smith.ai functions as your centralized front desk. The Basic plan supports up to 2 routing destinations; Pro includes 10; additional transfers are available for $15/month — all managed from one admin dashboard.
Do you offer discounted plans?
Yes — save 10% when you commit to a 12-month subscription. Annual billing locks in your rate and simplifies budgeting year-round.