FAQ from SearchUnify
What is SearchUnify?
SearchUnify is a comprehensive cognitive platform that enhances enterprise search, delivers insights, and powers AI-driven apps for superior customer support and self-service. It integrates with various applications like Salesforce, Zendesk, Dynamics 365, Khoros, SharePoint, and more, using cognitive search technology to improve information findability, facilitate proactive decision-making, and offer top-tier tools for customer support professionals and knowledge workers.
How to use SearchUnify?
To use SearchUnify, businesses need to integrate it with their existing support systems or applications. Once integrated, it provides unified access to enterprise data, enabling efficient searches across multiple sources. The platform also includes AI-powered apps for advanced customer support and knowledge management.
What are the core features of SearchUnify?
The core features of SearchUnify include a unified cognitive platform, search analytics, intelligent search, enterprise search, search insights, artificial intelligence search, platform connectors, security, and faceted search.
How can businesses use SearchUnify?
Businesses can use SearchUnify by integrating it with their existing support systems or applications. Once integrated, it offers unified access to enterprise data, allowing for efficient information searches across multiple sources. The platform also provides AI-powered apps for enhanced customer support and knowledge management.
What use cases does SearchUnify serve?
SearchUnify serves various use cases including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences.