SearchUnify is a comprehensive cognitive platform designed to enhance enterprise search, provide valuable insights, and power AI-driven applications for improved customer support and self-service. By offering advanced search analytics, intelligent search, and seamless enterprise search capabilities, it aims to elevate the customer support experience. The platform seamlessly integrates with various applications, including Salesforce, Zendesk, Dynamics 365, Khoros, SharePoint, among others. Leveraging its cognitive search technology, SearchUnify boosts information discoverability, facilitates proactive decision-making, and equips customer support professionals and knowledge workers with top-notch tools.
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Address: 340 E Middlefield Rd, Mountain View, CA 94043, USA.
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SearchUnify is a comprehensive cognitive platform that enhances enterprise search, delivers insights, and powers AI-driven apps for superior customer support and self-service. It integrates with various applications like Salesforce, Zendesk, Dynamics 365, Khoros, SharePoint, and more, using cognitive search technology to improve information findability, facilitate proactive decision-making, and offer top-tier tools for customer support professionals and knowledge workers.
To use SearchUnify, businesses need to integrate it with their existing support systems or applications. Once integrated, it provides unified access to enterprise data, enabling efficient searches across multiple sources. The platform also includes AI-powered apps for advanced customer support and knowledge management.
The core features of SearchUnify include a unified cognitive platform, search analytics, intelligent search, enterprise search, search insights, artificial intelligence search, platform connectors, security, and faceted search.
Businesses can use SearchUnify by integrating it with their existing support systems or applications. Once integrated, it offers unified access to enterprise data, allowing for efficient information searches across multiple sources. The platform also provides AI-powered apps for enhanced customer support and knowledge management.
SearchUnify serves various use cases including support, self-service, communities, knowledge management, knowledge-centered service, customer success, marketing, fraud detection, HR, and intelligent digital experiences.