Frequently Asked Questions (FAQ)
What is Salesken?
Salesken is an AI-driven sales assistant offering real-time insights to enhance sales call performance, customer engagement, and deal closures.
How to use Salesken?
1. Integration: Sync Salesken with your CRM, dialer, and video conferencing tools.
2. Analysis: Monitor and assess every sales conversation to identify areas for improvement.
3. Optimization: Offer real-time coaching to improve sales outcomes.
Is my data secure?
Yes, Salesken is GDPR-CCPA compliant and ISO 9001/2000 certified, with regular audits ensuring data security.
Will my customers know that the call is getting recorded?
Yes, it's recommended to inform customers about call recordings. Use a pre-recorded message for inbound calls and obtain confirmation for outbound calls.
Why use Salesken if we already have a chatbot?
Salesken provides real-time coaching and insights during calls, enhancing agent performance and increasing deal closures, unlike chatbots that offer preset responses.
Can anyone listen in on the calls my agents have with customers?
No, only authorized personnel within your organization can access call recordings.
Can I share the conversations with people outside my organization?
No, call recordings are restricted to authorized users within your organization and cannot be shared externally.