FAQ from ReelUp
What is ReelUp?
ReelUp is a purpose-built video commerce platform that transforms any vertical video into a high-converting, interactive shopping experience—designed natively for Shopify, optimized for Core Web Vitals, and engineered for mobile-first discovery. It merges content, context, and checkout into a single, scrollable flow—turning viewers into buyers without navigation friction.
How to use ReelUp?
No coding, no plugins, no waiting. Sign up → connect social accounts or upload MP4s → tag products visually → copy/paste embed code → launch. Your first shoppable reel goes live in under a minute—and starts delivering measurable ROI from day one.
What is a Shoppable Video?
A shoppable video is a short-form, vertically oriented video (9:16) where products are dynamically tagged with clickable hotspots. When tapped, users see pricing, variants, and a streamlined 1-click checkout—all without leaving the video player. It’s video as storefront, not just storytelling.
How Does ReelUp Work as a Video Commerce Platform?
ReelUp ingests your video, intelligently compresses and hosts it on a global CDN, overlays interactive elements, syncs with your product catalog (especially Shopify), and delivers analytics that map viewer behavior to purchase outcomes—so you know *which* second, *which* product, and *which* CTA moved the needle.
What Makes ReelUp Different from Other Shoppable Video Platforms?
Unlike generic video players or clunky CMS add-ons, ReelUp was architected exclusively for commerce: native Shopify integration, true 1-tap checkout, sub-100ms widget load time, automatic inventory-aware tagging, and analytics that go beyond views to track micro-conversions (tap → view details → add → purchase).
What Are the Benefits of Using Shoppable Videos in E-commerce?
Shoppable videos deliver measurable lifts across KPIs: +10× average conversion rate vs. static images, +42% higher CTR on product pages, +2.7× longer average session duration, +33% improved product discovery, and up to 28% lower cart abandonment—by keeping intent alive inside the experience.
How Do I Add Shoppable Videos to My Store with ReelUp?
Install the official ReelUp app from the Shopify App Store—or use the universal embed code. Tag products in seconds, choose from pre-built layouts (carousel, inline, full-screen), and publish. All updates sync automatically—no developer needed.
How does ReelUp count a view?
A view is counted only after ≥4 seconds of continuous playback—ensuring analytics reflect genuine attention, not accidental scrolls or autoplay skips.
Does ReelUp charge for impressions and clicks as well?
No. ReelUp uses a transparent, usage-based model: you pay only for verified video views—no hidden fees for clicks, impressions, storage, or API calls.
What is the best format to upload a reel?
MP4 files, 9:16 aspect ratio, resolution ≥720p, under 100MB. For best results, shoot natively vertical with clear product framing and minimal background motion.
How can I cancel my subscription?
Downgrade anytime via your account settings. Your videos remain live until the end of your billing cycle—and you can export analytics before switching plans.