PostPlanify FAQ — Quick Answers
What is PostPlanify?
PostPlanify is an integrated AI scheduling, content creation, and publishing platform built for teams who demand both creativity and control. It eliminates platform-switching fatigue by combining generative AI, native design tools, and smart cross-channel publishing — all governed by your brand’s unique identity.
How do I get started?
It takes under 90 seconds: connect your social accounts, choose a template or upload media, generate AI captions tailored to each platform, preview, and publish — or schedule for optimal timing. No training required.
How does the AI content generation work?
Our AI analyzes your uploaded visuals, selected platform, brand guidelines (from your Brand Hub), and historical performance signals — then crafts concise, engaging, on-voice captions — complete with strategic emojis and context-aware hashtags — in under 3 seconds.
Which social platforms can I post to — and can I schedule them all at once?
Yes — Instagram (Feed, Stories, Reels), X, Facebook Pages & Groups, LinkedIn (Company & Personal), YouTube (Shorts & Description Posts), and TikTok. Schedule identical or customized posts to any combination — with auto-resizing, caption truncation, and link handling handled intelligently.
How does the Canva integration work?
Zero friction. Click “Add Design” → browse or search your Canva library → select and insert. No downloads. No file uploads. No quality loss. Your Canva Pro or Free account works instantly inside PostPlanify.
How secure is the payment process?
All transactions are encrypted end-to-end via Stripe — a PCI DSS Level 1 certified payment processor. We never store or access your card details.
Is there a free trial — and what does it include?
Absolutely. Enjoy full access to all features — including AI captioning, Canva sync, multi-platform publishing, and the Brand Hub — for 7 days. No credit card required to start.
How secure is my social media data?
We follow strict GDPR, CCPA, and SOC 2-aligned practices. Social logins use OAuth 2.0 (read-only permissions unless publishing is enabled), and all data is encrypted at rest and in transit. Our Privacy Policy, Terms of Service, and Cookie Policy are publicly available.
Can I cancel and get a refund if I’m not satisfied?
Yes. Cancel anytime — no questions asked. Plus, all annual and monthly plans come with a 14-day money-back guarantee from your purchase date.