Frequently Asked Questions About Jam
What is Jam?
Jam is a user-friendly tool designed to make bug reporting fast and simple. Users can report bugs by capturing screenshots or screen recordings, which Jam then uses to create detailed reports that aid engineers in troubleshooting and fixing issues.
How does Jam work?
To use Jam, take a screenshot or screen recording of the encountered bug. Jam automatically generates a bug report, including information such as console logs, network requests, browser data, device specs, steps to reproduce the issue, and user comments. This report can be easily shared with team members or sent directly to preferred issue trackers.
What kind of data does Jam collect in bug reports?
Jam collects detailed information, including console logs, network activity, browser and device details, reproduction steps, and comments to provide a comprehensive overview that helps engineers quickly identify and fix bugs.
Does Jam support integration with other tools?
Yes, Jam integrates seamlessly with popular issue trackers and other development tools, allowing users to send bug reports directly or share them via links to their preferred platforms.
How does Jam improve the bug reporting process?
Jam eliminates the need for repetitive communication by ensuring that all necessary information is captured in the initial bug report. This enhances the speed and efficiency of bug resolution, making the process smoother for both users and engineers.
Who should use Jam?
Jam is ideal for software developers, quality assurance teams, project and product managers, web developers, and organizations of any size that aim to improve their bug reporting and debugging efficiency.
Is there a free version of Jam available?
Yes, Jam offers a free version for individuals and teams using Chrome, providing accessible bug reporting solutions without cost.