What is Intercom?
Intercom is an integrated knowledge base designed to provide quick answers to customers while reducing the number of inquiries your support team needs to handle.
How to use Intercom?
To utilize Intercom's knowledge base, create a central hub where customers can access information, tips, and guides. Personalize the help center to reflect your brand identity. Develop engaging articles using various media types, targeting different audience segments. Implement feedback mechanisms to enhance content quality and employ proactive messaging to prevent potential issues.