FAQ from Intercom
What is Intercom?
Intercom is an integrated knowledge base that offers fast answers to customers while reducing support inquiries.
How to use Intercom?
Set up a central hub for customer information, personalize it to your brand, create engaging articles, and utilize feedback to improve content. Use proactive messaging to resolve issues early.
How does Intercom's integrated knowledge base work?
Intercom's knowledge base centralizes customer information, optimized for various channels including websites, mobile apps, and chat. Customers can start conversations through the Messenger feature.
Can I create multilingual articles with Intercom?
Yes, Intercom supports the creation of multilingual articles for global customer support.
Can I customize the help center to match my brand?
Yes, you can fully customize the help center’s appearance to align with your brand.
How can Intercom help me improve my content?
Intercom offers feedback tools to track content effectiveness and identify gaps, helping you create better articles.
What is outbound messaging?
Outbound messaging allows proactive issue resolution through targeted banners, chat messages, and tooltips, reducing support workload.
What industries does Intercom serve?
Intercom serves industries including financial services, e-commerce, education, and healthcare.