FAQ from Heidi Health
What is Heidi Health?
Heidi Health is an intelligent, real-time clinical documentation assistant that transforms live patient conversations into accurate, structured, and compliant clinical notes—without interrupting the flow of care. Designed *by clinicians, for clinicians*, it reduces documentation burden while preserving clinical voice and judgment.
How to use Heidi Health?
Three intuitive steps: (1) Press record at the start of any visit—Heidi transcribes in real time with speaker diarization and clinical context awareness; (2) Choose or adapt a template, then refine using plain-English prompts; (3) Generate referrals, coding support, patient-facing summaries, or compliance-ready forms—all within the same interface.
How does Heidi Health ensure data privacy and security?
Every layer—from audio ingestion to note export—is protected under strict regulatory frameworks: HIPAA-compliant BAA, GDPR-certified data residency options, ISO/IEC 27001:2022 and SOC 2 Type II audits, NHS DSPT accreditation, and end-to-end encryption (AES-256 at rest, TLS 1.3 in transit). No training data is retained or used for model improvement without explicit opt-in consent.
Can Heidi Health be used by different types of clinicians?
Absolutely. Heidi’s clinical language models are fine-tuned across dozens of specialties and practice settings—including mental health, allied health, veterinary medicine, and chronic disease management—ensuring terminology accuracy, workflow alignment, and regulatory appropriateness for every user.
Does Heidi Health offer a free plan?
Yes—the Free plan includes unlimited real-time transcription, unlimited clinical notes, and 10 advanced AI actions per month (e.g., auto-referrals, coding suggestions, patient summary generation), ideal for individual practitioners exploring AI-assisted documentation.
Is there a free trial available for paid plans?
Yes. Both the Pro and Together plans include a full-featured 14-day free trial—no payment method required upfront. Cancel anytime before day 14 for zero charge.