What is Glassix?
Glassix is an advanced AI-driven unified communication platform tailored to enhance customer interactions across multiple digital touchpoints. It consolidates communication channels such as instant messaging apps, SMS, email, live chat, and social media into one cohesive system for streamlined customer service and engagement.
How to Use Glassix?
With Glassix, you can efficiently manage all customer interactions from a single interface. The unified inbox brings together conversations from different channels, allowing seamless integration with chatbots. You can dynamically assign tasks to customer service agents based on real-time conditions, ensuring optimized and efficient customer support. Create personalized workflows using the visual chatbot builder, which integrates with conversational AI, and deploy them across all platforms instantly. Glassix supports rich media sharing, ensuring you can send videos, images, voice notes, and digitally signed documents easily, enhancing the quality and depth of interactions.