FAQs about Glassix
What is Glassix?
Glassix is a powerful AI-based platform that consolidates customer communications across different digital channels like instant messaging, SMS, email, live chat, and social media, making it easier to manage interactions.
How can I use Glassix for my business?
Glassix provides a unified inbox to manage all interactions, supports automated workflows with a visual chatbot builder, and enables efficient triaging and assignment of tasks to agents. You can maintain consistency across all communication channels and share various media types, including videos and documents.
Which communication channels does Glassix support?
Glassix integrates with instant messaging apps, SMS, email, live chat, and popular social media platforms.
Is media sharing supported by Glassix?
Yes, you can share a variety of media files, including videos, images, and voice notes, as well as digitally signed documents, through Glassix.
Does Glassix offer a chatbot builder?
Absolutely. Glassix features a visual chatbot builder that allows for the creation of automated conversational flows enhanced with AI capabilities.
Can agents take over conversations in real-time using Glassix?
Yes, Glassix includes a real-time agent takeover feature, allowing human agents to step in during automated interactions to ensure optimal customer satisfaction.
What sectors benefit from using Glassix?
Industries such as retail, e-commerce, hospitality, travel, education, public services, automotive, telecom, and entertainment can significantly benefit from Glassix's features.