What Is Crowd?
Crowd is the first truly unified AI-native platform for customer intelligence—designed to dissolve data silos and accelerate product decision-making. By intelligently connecting behavioral analytics, qualitative feedback, session context, and real-time user signals, Crowd delivers actionable insights—not just dashboards. Its natural-language AI engine understands your questions instantly (“Why do users drop off at checkout?” or “Which feature drives highest retention?”), transforming raw data into strategic clarity—no coding, no analysts, no delay.
How Crowd Works
With Crowd, insight generation becomes continuous and collaborative. Start by installing a lightweight script—then instantly begin exploring behavior with session replays and scroll heatmaps, capturing contextual feedback via in-product widgets or structured interviews, and monitoring engagement across funnels and features. All data flows into a single, AI-orchestrated layer where you query, visualize, segment, and act—in plain English—on live, up-to-the-second information.
Crowd’s Core Capabilities
Conversational AI Analyst (Ask Anything, Get Answers)
Interactive Heatmaps (Scroll, Click & Move Analytics)
Full-Fidelity Session Recordings (With Search & Filtering)
Real-Time User Activity Tracking (Events, Paths & Funnels)
Behavioral Analytics Engine (Cohorts, Retention, Conversion)
Integrated Research Studio (Surveys, Studies & Moderated Tests)
Live Interview Capture (Synced Notes, Clips & Transcripts)
Smart Feedback Widgets (Context-Aware & Trigger-Based)
End-to-End Analytics Suite (Zero Data Sampling)
End-to-End Research Suite (From Hypothesis to Validation)
Proactive AI Insights (Anomaly Detection, Trend Alerts & Root-Cause Summaries)
Who Uses Crowd—and Why
Solo Founders & Early-Stage Teams: Replace 5+ tools with one intuitive platform—gain full visibility into adoption, friction, and value realization without hiring analysts or writing queries.
Growth & Marketing Teams: Measure campaign impact beyond clicks—see how visitors actually behave across channels, identify high-intent segments, and tie content performance directly to conversion paths and LTV signals.
Product & UX Leaders: Move from assumption-driven design to evidence-led iteration—observe real usage patterns, quantify feature stickiness, detect micro-friction points before they scale, and align roadmap priorities with observed behavior—not surveys alone.
Cross-Functional Product Teams: Break down insight barriers—share annotated sessions, AI-generated summaries, and behavioral cohorts across engineering, design, and marketing—ensuring everyone speaks the same data language.
AI-Augmented Monitoring: Automatically surface emerging trends, outliers, and drop-off clusters—so teams respond to issues before churn spikes or NPS dips.
Dynamic Audience Building: Segment users by behavior—not just demographics—create cohorts based on journey depth, feature sequence, or sentiment signals, then track their evolution over time.
Feature Impact Measurement: Quantify engagement lift, retention lift, and support ticket reduction per release—linking product changes directly to business outcomes.
Quick Answers
What is Crowd?
Crowd is an AI-powered customer intelligence platform that consolidates behavioral analytics, session context, voice-of-customer signals, and research data into one real-time, searchable, and conversational interface—enabling product teams to validate assumptions, uncover friction, and prioritize with confidence.
How do I get started?
Install Crowd’s script in minutes, then immediately explore heatmaps, replay sessions, launch feedback prompts, and ask AI-driven questions—all within a single workspace. No setup, no training, no waiting for data to populate.
Is there a free trial?
Yes—14 days of full access to the Starter plan, including AI chat, unlimited viewers, 5,000 MTU, and all core analytics and research features. No credit card needed to begin.
What does MTU mean?
MTU = Monthly Tracked Users. It’s the count of unique individuals whose interactions with your product or website are captured and analyzed by Crowd each calendar month—calculated using deterministic identity stitching and privacy-compliant tracking.
What happens when I go over my MTU limit?
You’ll receive proactive alerts at 80% and 100% usage. If exceeded, overage is billed at $5 per additional 1,000 MTU—applied automatically at month-end. You can always upgrade mid-cycle to avoid overages.
What’s included in every plan?
All tiers include full access to behavioral analytics, session replay, heatmaps, feedback collection, research tools, AI chat, unlimited viewer seats, and real-time dashboards. Differences center on MTU volume, editor seats, AI compute limits, SLA guarantees, and dedicated onboarding/support.
Do you offer enterprise solutions?
Absolutely. For teams scaling beyond 200,000 MTU—or requiring SSO, audit logs, SOC 2 compliance, custom data residency, or white-glove implementation—we offer tailored enterprise packages. Contact [email protected] to discuss.
What payment options do you support?
We accept Visa, Mastercard, American Express, and Discover. Annual billing offers 15% savings. For enterprise contracts, we support net-30 invoicing and purchase order processing.
Which integrations are available?
Crowd embeds seamlessly into any modern web stack via JavaScript snippet—fully compatible with Shopify, Webflow, Framer, Next.js, React, and more. Native integrations with Slack (for alert notifications), Zapier (for workflow automation), and Segment (for downstream data routing) are launching Q4 2025.
Do you offer nonprofit or academic discounts?
Yes—we proudly support mission-aligned organizations. Eligible nonprofits, universities, and student startups receive up to 50% off annual plans. Just email [email protected] with your organization details and use case.
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