Chatspell FAQ
What is Chatspell?
Chatspell is a live chat software that integrates with Slack, allowing seamless communication between website visitors and your team directly through Slack.
How to use Chatspell?
1. Add Chatspell to your Slack workspace by choosing the preferred Slack channel for notifications.
2. Install the provided code snippet into your website.
3. Start a thread from the notification in Slack to respond to conversations.
When will I be notified of new conversations?
Notifications for new conversations will be sent to your selected Slack channel whenever a visitor initiates a chat through the live chat widget.
How do I reply to a conversation?
To reply, start a thread from the Slack notification. Your responses will be synchronized with the chat widget on your website.
What if a customer leaves and returns to the website?
Chatspell's chat widget retains conversation history, so returning customers will see their previous interactions.