FAQs about Blackray
What is Blackray?
Blackray is a sophisticated AI tool developed for Product Managers. It provides several features, including an AI Writer for creating detailed documents like PRDs with integrated customer insights and links from connected apps. It also offers a Research Assistant for gathering customer insights, Competitor BI for competitor analysis, Collections for organizing and sharing data, and a Customer Call Scheduler for scheduling research calls with key customers, ultimately helping Product Managers streamline their workflow and make data-driven decisions.
How to use Blackray?
Product Managers can start using Blackray by connecting their apps such as Confluence, Google Suite, and Salesforce. They can then utilize the AI Writer to create complex documents, the Research Assistant to gather customer insights, Competitor BI for competitor research, Collections to organize and share data, and the Customer Call Scheduler to plan research calls. Additionally, the AI Insights feature helps in identifying important insights that can be used in document creation.
What types of documents can be created using the AI Writer?
The AI Writer in Blackray allows Product Managers to create comprehensive documents such as Product Requirement Documents (PRDs) for various features or products, incorporating customer insights and links from connected applications for a well-rounded document.
How can I access customer insights using the Research Assistant?
The Research Assistant in Blackray enables Product Managers to access customer insights by connecting apps like Confluence, Google Suite, and Salesforce. Users can search these apps simultaneously to retrieve relevant snippets, links, and quotes that can be integrated into their documents.
Can I research my competitors and their product offerings using Blackray?
Yes, the Competitor BI feature in Blackray allows Product Managers to research competitors and their products. By entering competitor names and keywords, users can quickly gather relevant information, snippets, screenshots, and additional details such as customer lists.
How can Collections be helpful in my workflow?
Collections in Blackray serve as a centralized repository for organizing and sharing links, insights, quotes, and documents. It facilitates the quick addition, removal, and updating of links in real-time, helping Product Managers keep track of essential resources from apps like Confluence, Google Suite, Salesforce, and Figma.
How can the Customer Call Scheduler assist in scheduling research calls?
The Customer Call Scheduler in Blackray streamlines the process of identifying and contacting the right customers from Salesforce. Product Managers can search for customers based on specific keywords, industry, or contract dates, and send pre-prepared research call emails directly from the Salesforce contact instance.
What kind of insights can I find using the AI Insights feature?
Blackray's AI Insights feature allows Product Managers to uncover valuable insights such as feature requests, pain points, and competitor mentions across their connected apps and documents. It provides a consolidated view of these insights along with the relevant links, facilitating data-driven decision-making.