Frequently Asked Questions about Aide - AI Integrations for Customer Support
What is Aide?
Aide is an AI-powered tool designed to enhance customer support operations through machine learning and intelligent suggestions.
How do I use Aide?
Integrate Aide with your existing support platforms, like Front or Zendesk, to automatically detect customer intents, analyze queries, and provide AI-driven suggestions for your agents. It also helps organize and share knowledge within the team.
What are Aide's main functionalities?
Aide offers features such as automated intent detection, inbound analytics, AI suggestions, knowledge management, task automation, customer lifecycle tracking, curated solution cards and SOPs, organizational tools, and knowledge import from existing systems.
How does Aide benefit customer support?
Aide enhances support efficiency, reduces workload, aids in onboarding, improves products through insights, and can lead to significant cost savings.