FAQ from Zipchat®
What is Zipchat®?
ZipChat is an AI-driven chatbot built to excel in the e-commerce domain. It enhances customer experiences, boosts sales, and reduces service costs through accurate and instant customer responses.
How to use Zipchat®?
Installing ZipChat is easy. Shopify users can do it with a single click, while other CMS users can embed the provided code. You can then train your chatbot with various content types and deploy it to enhance sales and lower service expenses.
What is ZipChat?
ZipChat is a no-code AI chatbot builder that uses advanced scraping technology to provide instant, accurate responses to customer inquiries 24/7.
How can I add my chatbot to my website?
For Shopify, the installation is automatic. For other CMS, insert the code snippet into your website's HTML header.
Does ZipChat support other languages?
Yes, ZipChat supports over 100 languages, responding in the language the customer uses.
Can I give my chatbots additional instructions?
Yes, you can customize various parameters, including contact information and welcome messages, and improve chatbot responses based on customer inquiries.
Does ZipChat use ChatGPT or GPT-4?
ZipChat utilizes GPT-4 AI technology to generate accurate, natural-sounding answers for visitors and customers.
Where is my data stored?
Your data is securely stored on Amazon Web Services servers, ensuring full confidentiality.
Can I manually respond to a customer?
A feature is being developed that will allow manual responses by pausing the AI in specific conversations.
Can I create multiple chatbots?
Yes, based on your plan, you can create multiple chatbots.
What does 'replies' mean in the pricing plan?
'Replies' refer to instances when the chatbot responds to customer inquiries, counting each interaction.
Can I train the AI to give more accurate answers?
Yes, ZipChat offers a feature to train and fine-tune the AI, allowing you to edit responses and suggest correct answers.
How often is my website data refreshed?
ZipChat is developing a feature to automatically refresh your website data daily, with an option for manual refresh.