Web2Chat Frequently Asked Questions (FAQ)
What is Web2Chat?
Web2Chat is your gateway to modern customer engagement! It enables you to build an AI chatbot using your content, fully customize it, interact through live chat, and gather valuable customer insights—all in one place.
How do I use Web2Chat?
Creating your AI chatbot is simple: 1. Provide the content for training. 2. Start the training process. 3. Deploy your customized chatbot to handle site-related queries.
Is there a trial period available?
Yes, we offer a free plan with basic features so you can explore Web2Chat risk-free.
What type of content can be used to train the chatbot?
You can use a variety of sources like website URLs, sitemaps, Zendesk articles, or files such as PDFs, markdowns, and text documents.
How is the chatbot training conducted?
The chatbot learns from the content you provide, which could be from your website or specific files. It’s best to use content that reflects the types of questions your chatbot will need to answer.
How do I add the chatbot to my site?
Each chatbot comes with a unique URL. You can embed it on your website using an embed code or by linking directly to the chatbot.
Can I monitor the conversations between users and the chatbot?
Yes, the 'Inbox' feature provides a comprehensive list of all user interactions with the chatbot, including user data like location and browser type.
Can I customize the chatbot?
Absolutely! Web2Chat offers extensive customization options, including data sources, user interaction settings, AI parameters, and design.
Are the chatbot’s messages saved?
Yes, the chatbot saves AI responses to common queries, which helps reduce response time and preserve message credits. You can also update training content to invalidate old responses.
Does Web2Chat support multiple languages?
Yes, Web2Chat supports various languages, allowing you to engage with users in their preferred language.
Where can I track my usage metrics?
Your account's 'Billing' page provides details about usage metrics, including the total number of characters used in training.
How do message credits function?
Message credits are calculated based on the number of AI-generated messages. Each message generated by the AI counts against the message credits included in your plan.
Can I use multiple files to train one chatbot?
Yes, you can upload multiple files or use API data to train a single chatbot.
What qualifies as one chatbot?
A single chatbot represents one set of training data and its associated settings. Training the bot on different data sets will require separate bots.
When are message credits refreshed?
Message credits renew at the start of each billing cycle according to your subscription plan.
What is Web2Chat Messenger?
Web2Chat Messenger is a customizable chat interface that can be embedded on your website. It supports multi-user interactions and includes live chat features.
Can I collect user data during chat sessions?
Yes, you can gather user information such as location and browser type. Please ensure compliance with data privacy regulations when doing so.
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