FAQ from VoiceAIWrapper
What is VoiceAIWrapper?
VoiceAIWrapper is an agency-first white-label platform that abstracts the complexity of voice AI infrastructure — enabling digital agencies, marketing firms, and SaaS resellers to deliver branded, multi-provider voice solutions to their clients. It handles integration, orchestration, billing, and client-facing interfaces — so you focus on strategy, service, and growth.
How to use VoiceAIWrapper?
After signing up, connect your voice AI accounts (VAPI, Retell, ElevenLabs, etc.), apply your brand assets, set up Stripe for client billing, and deploy prebuilt campaign templates. Invite clients via branded links, assign permissions, and monitor performance — all without writing code or managing infrastructure.
How does VoiceAIWrapper differ from stitching together APIs yourself?
Building from scratch means maintaining dozens of SDKs, syncing logs, reconciling bills across providers, building dashboards, handling PCI-compliant payments, and scaling infrastructure — all while staying compliant. VoiceAIWrapper delivers battle-tested, production-ready infrastructure out of the box — reducing time-to-market from months to minutes.
Is the 30-minute setup realistic — or just marketing?
Yes — and verified by over 200+ agencies. The SaaS Creator embed, guided onboarding wizard, and preconfigured provider connectors eliminate custom development. Most users go live with their first client campaign before lunch on Day 1.
Can I route different clients to different voice providers — based on quality, latency, or cost?
Absolutely. VoiceAIWrapper’s provider-aware routing engine lets you define rules by client segment, use case, geographic region, or SLA requirements — ensuring optimal performance and cost efficiency across your entire client portfolio.
What’s included in the monthly fee — and what do I pay my voice provider separately?
You pay VoiceAIWrapper a flat monthly platform fee — covering white-labeling, campaign tools, client management, and support. Voice minutes, tokens, and compute are billed directly by your chosen provider at their published rates — with zero markup or hidden fees.
Do I get full control over my domain, SSL, and legal compliance (GDPR, CCPA, etc.)?
Yes. You retain full ownership of your domain, manage SSL certificates via your DNS provider, and control all data residency and compliance settings. VoiceAIWrapper is SOC 2 Type II compliant and provides DPA-ready documentation for enterprise clients.
Is there a trial — and does it include white-labeling and multi-provider access?
Yes — a fully featured 10-day trial, no credit card required. You’ll have unrestricted access to white-label configuration, unlimited provider connections, client onboarding, and all premium campaign features.
What exactly am I licensing when I subscribe to VoiceAIWrapper?
You’re licensing a managed SaaS platform that provides white-label infrastructure, multi-provider abstraction, client lifecycle automation, and agency-grade tooling — not voice AI compute itself. That remains your direct relationship with VAPI, Retell, ElevenLabs, or others.
What happens to my campaigns and client data after the trial ends?
Nothing changes — except billing. All campaigns, client profiles, integrations, and usage history persist seamlessly. You simply select a plan and continue operating at scale.
Can I upgrade, downgrade, or pause my plan — and how is billing handled?
Yes — instantly. Plans adjust in real time, and billing is prorated daily. Pause during low-season months, scale up before campaign launches, or migrate clients between tiers — all with one click.
Are voice minutes billed through VoiceAIWrapper — or directly to my provider?
Directly to your provider — at their standard rate. VoiceAIWrapper never touches your voice usage data or billing. You maintain full visibility, control, and auditability — with consolidated reporting across providers.
Which voice AI providers are currently integrated — and how often do you add new ones?
We officially support VAPI, Retell AI, ElevenLabs, Deepgram, and AssemblyAI — with new providers added quarterly based on agency demand and technical viability. Our open connector framework also allows custom integrations for enterprise clients.