Frequently Asked Questions
What is Viqal?
Viqal is a virtual concierge for hotels, streamlining guest interactions and enhancing service quality.
How to use Viqal?
Easy setup in less than an hour: Register, integrate with your PMS, customize, test, and enjoy ongoing support.
How long does implementation take?
Viqal can be set up in under an hour if integrated with your existing PMS. For new PMS integrations, expect 2-4 weeks for completion.
What makes Viqal unique?
Viqal excels in fully automating guest communication, integrating seamlessly with PMS systems, and providing personalized guest experiences in over 130 languages.
Can Viqal integrate with my current hotel systems?
Yes, Viqal is designed to integrate with a wide range of hotel systems, including PMS. If your PMS is not listed, we can work to initiate the integration process.
What features does Viqal add to my tech stack?
Viqal enhances guest communication through WhatsApp, providing natural conversations, welcome messages, booking changes, room upgrades, and more.
How does Viqal ensure data security?
Viqal adheres to strict data security standards, ensuring encryption of guest data and compliance with regulations such as GDPR. Regular audits and updates are conducted to maintain security.
What support and training does Viqal offer?
Viqal offers extensive support and training, including a dedicated integration specialist, 24/7 technical support, and continuous updates to ensure a smooth transition.