What is Ushur?
Ushur is a purpose-built AI automation platform engineered for regulated sectors—where trust, accuracy, and compliance are non-negotiable. By fusing generative AI with intelligent process orchestration, Ushur reimagines customer experience as proactive, contextual, and fully governed. Its Agentic Experience Framework moves beyond static chatbots and rule-based bots to deliver autonomous, intent-aware agents that understand regulatory nuance, interpret unstructured inputs (like clinical notes or claims forms), and act securely across systems. Designed from the ground up for healthcare payers, insurers, banks, and government-facing entities, Ushur enables organizations to scale personalized, audit-ready interactions—without compromising on privacy, consent, or compliance.
How to use Ushur?
Organizations deploy Ushur to embed compliant AI agents directly into high-touch, high-risk customer journeys—replacing manual triage, paper-heavy intake, and fragmented legacy touchpoints. Whether initiating a prior authorization request via SMS, guiding a member through Medicaid redetermination in a conversational web flow, or auto-processing FNOL submissions with real-time document validation, Ushur operates seamlessly across channels: responsive web interfaces, two-way messaging (SMS/RCS/WhatsApp), email, embedded Invisible Apps, and unified agent dashboards (Ushur Hub). All integrations—ERP, CRM, core admin systems, EHRs, and payment gateways—are secured by zero-trust architecture and governed by prebuilt compliance guardrails.
Ushur's Core Features
Regulatory-Ready AI Agents
Agentic Experience Framework — Adaptive, Auditable, Autonomous
Omnichannel Engagement Layer (Web, Email, SMS/MMS, RCS, WhatsApp, Invisible App, Ushur Hub)
AI Studio — No-code + Low-code Automation Builder with Compliance Templates
Intelligent Document Understanding (IDU) — HIPAA- and GLBA-compliant extraction & classification
Enterprise-Grade Security & Compliance — HITRUST r2 Recertified, SOC 2 Type II, HIPAA BAA-ready, GDPR-aligned
Unified API Ecosystem — Prebuilt connectors for Guidewire, Salesforce Health Cloud, Epic, FIS, and more
End-to-End Workflow Automation — From first contact to resolution, with full lineage tracking and human-in-the-loop escalation
Ushur's Use Cases
Healthcare: Member eligibility verification, prior auth intake & status tracking, maternity care coordination, chronic condition check-ins, clinical trial screening, medication reconciliation, Medicaid/CHIP renewal automation, provider credentialing support.
Insurance: Automated absence certification, group enrollment workflows, RFP response generation, catastrophe claim surge handling, FNOL intake with photo-based damage assessment, subrogation triage, policy change requests.
Financial Services: Digital KYC onboarding with ID verification & liveness detection, AML alert triage, account opening for commercial clients, fraud dispute resolution, regulatory reporting support.
Cross-Industry: Secure payment collection & reconciliation, intelligent email routing & summarization, NPS & HCAHPS survey automation, sales lead qualification & handoff, IVR replacement with natural-language understanding, bi-directional texting for urgent alerts.