FAQ from Unwatermark AI
What is Unwatermark AI?
Unwatermark AI is a next-generation watermark removal platform built on adaptive neural architectures that understand composition, perspective, and material properties—not just pixels. It delivers seamless, artifact-free erasure across static and moving images, prioritizing authenticity over automation.
How to use Unwatermark AI?
It’s designed for immediacy: upload → select (or auto-detect) → process → download. No learning curve. No waiting. Every step is optimized for human intuition and AI precision—working in tandem.
Is Unwatermark AI free to use?
Yes. Start with 3 free image removals per day and 10 free video previews per week—no credit card required. Upgrade for unlimited access, priority processing, and advanced controls.
What are Credits and how do they work?
Credits are your universal currency for AI-powered erasure. Each image = 1 credit. Video removal scales intelligently: 1 credit/sec (HD), 2 credits/sec (2K), 4 credits/sec (4K). Unused credits never expire—and carry forward across billing cycles.
Can I cancel my subscription?
Absolutely. Cancel anytime from your account settings. Your access remains active through the end of your paid period—with no hidden fees or renewal traps.
Can I Request a Refund?
We offer full refunds within 7 days of purchase for unused credits or technical failures. If a file fails processing due to platform error, we’ll issue replacement credits instantly—or refund upon request.
Is your payment service secure?
Yes. All transactions are processed via KodePay, PCI-DSS Level 1 certified, with end-to-end encryption and tokenized card handling. We never store or transmit raw payment data.
How to Contact Us?
Email us directly at [email protected]—our support team responds within 2 business hours. Live chat is also available during business hours (UTC+8).
What file types does Unwatermark support for watermark removal?
Currently supported: PNG, JPG, JPEG, WebP, BMP (images); MP4, MOV, M4V (videos). AVI, GIF, and HEIC support coming Q4 2025—watch our blog for updates.
Can I remove watermarks from AI-generated images or videos?
Yes—this is where Unwatermark AI excels. Our models are fine-tuned specifically on diffusion-based and LLM-augmented watermarks, recognizing subtle patterns like grid-aligned noise, synthetic halos, and signature metadata remnants.
Does Unwatermark support batch watermark removal?
Yes. Upload up to 10 images at once—each processed individually with full fidelity. Batch mode preserves folder structure, naming conventions, and EXIF metadata (optional).
Does Unwatermark support usage on Android or iOS devices?
Yes. Fully responsive PWA architecture means no app store install needed. Works natively in Safari, Chrome, and Edge on iPhone, iPad, and Android—touch-optimized brush controls included.
Will purchased credits expire?
No. Credits purchased outright never expire. Subscribed users receive monthly rollover—unused credits accumulate indefinitely until consumed.
How do I need to choose the right package?
Ask yourself: How many images/videos per week? What’s your typical resolution? For most creators: Starter (100 credits/mo) covers ~100 images or 2–3 short HD videos. Pro (500 credits/mo) suits agencies and studios. Enterprise plans include API access and custom watermark training.