FAQ from Tidio Copilot
What is Tidio Copilot?
An enterprise-ready, free AI assistant that lives inside your browser—designed to cut helpdesk friction by automating ~30% of repetitive support tasks while preserving human oversight, brand integrity, and data sovereignty.
How do I start using it?
Install the extension → register a free Tidio account → import your knowledge assets → start accepting intelligent reply suggestions in your daily workflow.
Is Tidio Copilot really free?
Yes—no subscriptions, no paywalls, no trial expiration. It’s Tidio’s commitment to democratizing AI-assisted support.
Does Copilot work across all communication channels?
Absolutely. Whether it’s a live chat transcript, an email thread, or a Twitter DM, Copilot reads, understands, and responds consistently—across every channel you use.
Which helpdesk platforms are supported?
Zendesk, Intercom, Gorgias, and Gmail—fully native integrations requiring zero backend changes.
Will this replace our customer service team?
No. Copilot is a co-pilot—not a replacement. It handles predictable, high-volume queries so agents can focus on empathy-driven, complex interactions.
Is my data secure?
Yes. Your data never trains third-party models. All processing occurs in secure, isolated environments with TLS 1.3 encryption in transit and AES-256 at rest—certified compliant with GDPR, CCPA, and ISO 27001.