Thena Features

Thena Features. Thena: AI-powered customer support built for B2B teams—resolve queries faster, scale support, and boost CSAT—no coding needed.

Thena’s Differentiated Capabilities

Truly No-Code AI Configuration

Build, test, and deploy AI agents using intuitive visual workflows—no Python, APIs, or prompt engineering needed. Adjust tone, logic, escalation rules, and knowledge grounding with point-and-click controls.

Sub-60-Second Resolution at Scale

AI detects intent, summarizes context, suggests responses, and resolves tier-1 & tier-2 issues instantly—across email, Slack, MS Teams, Discord, web chat, and embedded forms—cutting average handle time by up to 58%.

Unified Account-Centric Intelligence

Every interaction maps automatically to the right account, contact, and contract tier—enriched with usage data, billing status, health score, and past interactions—so agents respond with full context, every time.

CSAT-First Design Philosophy

Built-in CSAT collection, sentiment-triggered follow-ups, root-cause tagging, and performance dashboards tied directly to satisfaction metrics—helping teams close the loop and drive continuous improvement.

Enterprise-Ready, Developer-Friendly

FIPS-compliant security, SOC 2 Type II certified infrastructure, granular RBAC, audit logs, custom SSO, and extensible REST APIs—so IT and security teams approve fast, and developers extend effortlessly.

How Thena Delivers Fast, Scalable, High-CSAT Support

Thena starts by ingesting messages from any channel—Slack DMs, inbound emails, Discord threads, web widget chats—and transforms them into rich, structured tickets *with context already attached*. Its AI engine auto-tags urgency, product area, sentiment, and resolution likelihood—then routes intelligently based on skill, load, SLA, or account priority. Agents use the AI co-pilot to draft empathetic, on-brand replies in seconds—or let autonomous agents resolve common requests end-to-end. All while CSAT surveys fire post-resolution, feedback flows into knowledge base updates, and performance reports highlight bottlenecks before they impact NPS.

Real-World Use Cases for B2B Teams

Accelerate Onboarding Support Without Adding Headcount

Automate setup troubleshooting, license activation queries, and integration FAQs—freeing specialists to guide strategic customers through complex deployments.

Turn Support Interactions Into Revenue Signals

Surface expansion opportunities (e.g., “customer asked about API limits”) or churn risks (e.g., “repeated login failures + negative sentiment”) directly in agent view and CRM syncs.

Unify Global Support Across Time Zones & Tools

Consolidate regional Slack workspaces, localized email inboxes, and partner portals into one shared ticket board—with role-based visibility and language-aware AI summarization.

Replace Manual Ticket Triage With Predictive Routing

AI identifies urgent billing disputes, security incidents, or P0 outages—and routes them instantly to the right expert, bypassing queues and SLA breaches.

Scale Self-Service Without Sacrificing Quality

Auto-generate and continuously refine knowledge base articles from resolved tickets—then serve them contextually via AI assistant, web chat, or Slack slash commands.

Frequently Asked Questions

What makes Thena different from other AI support tools?

How quickly can my team go live with Thena?

Does Thena require technical resources to set up?

Can I customize AI behavior without writing code?

How does Thena ensure high CSAT and low churn?

  • Contact Thena Support

    For sales inquiries, technical assistance, or refund requests, visit our Contact Us page.

  • About Thena

    Thena is developed by Pivoting Owl Inc., a remote-first company building intelligent infrastructure for customer-facing teams.

    Learn more about our mission, values, and leadership team on the About Us page.

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  • Explore Thena Pricing

    Transparent plans built for startups and enterprises alike: https://www.thena.ai/pricing

  • Watch Thena in Action

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