FAQ from Thena
What makes Thena different from other AI support tools?
Thena is purpose-built for B2B complexity—combining no-code AI orchestration, account-aware context, and CSAT-driven analytics in a single platform. While others bolt AI onto outdated ticketing systems, Thena was architected for speed, autonomy, and human-AI collaboration from day one.
How quickly can my team go live with Thena?
Most teams configure core channels (Slack, email, web chat), define SLAs, and launch their first AI agent in under 48 hours. Full rollout—including custom knowledge integrations and multi-board workflows—typically takes 1–2 weeks.
Does Thena require technical resources to set up?
No. Thena’s no-code interface enables support leads, CS ops managers, and even frontline agents to own configuration. Engineering support is optional—and only needed for advanced API syncs or custom SSO.
Can I customize AI behavior without writing code?
Absolutely. Adjust response templates, define escalation thresholds, fine-tune tagging logic, and train AI on your playbooks—all through visual editors and natural-language prompts. No LLM tuning or model retraining required.
How does Thena ensure high CSAT and low churn?
By closing the loop between insight and action: automated CSAT collection triggers immediate follow-ups for detractors; sentiment analysis flags at-risk accounts; and resolution analytics identify recurring friction points to feed proactive product and knowledge improvements.