FAQ from TheLoops AI for CX
What is TheLoops AI for CX?
TheLoops is a comprehensive AI platform providing CX teams with actionable insights, helping to save costs and boost customer retention through the analysis of support data and delivery of real-time trends and sentiment analysis.
How to Use TheLoops AI for CX?
Connect your support data to TheLoops within one hour to access features like agent quality monitoring, escalation prediction, intelligent collaboration, and real-time operations visibility. The platform is designed to be easy to use without needing a data engineer.
Can I Use TheLoops with My Existing Support Data?
Yes, TheLoops can be connected to your existing support data in just one hour.
Does TheLoops Require a Data Engineer?
No, TheLoops is user-friendly and does not require a data engineer.
How Does TheLoops Predict Escalations?
TheLoops analyzes support data to identify at-risk tickets, allowing for proactive support before escalation.
Which Platforms Does TheLoops Integrate With for Collaboration?
TheLoops integrates with Slack, Jira, Gainsight, and Product Board for seamless team collaboration.
Can TheLoops Provide Real-Time Operations Visibility?
Yes, TheLoops offers real-time, AI-driven insights through detailed dashboards, customer scores, and automated workflows.
Is TheLoops Secure and Compliant with Privacy Laws?
Yes, TheLoops is SOC 2 Type 2 certified, GDPR compliant, and adheres to HIPAA standards for data security and privacy.