Frequently Asked Questions About Telezen Dashboard
What is Telezen Dashboard—and who benefits most from it?
Telezen Dashboard is a white-label operations platform built exclusively for agencies, MSPs, and SaaS providers delivering AI voice agent solutions. It’s ideal for teams that sell voice automation as a service but want full control over branding, pricing, data ownership, and client perception—without maintaining backend infrastructure or exposing clients to raw API interfaces.
How deep does white labeling go in Telezen?
Deeper than most platforms claim. You control not just colors and logos—but domain, SSL certificates, email sender identity, API endpoints, error pages, mobile app branding (iOS/Android PWA), and even the names of dashboard sections (e.g., “Campaign Hub” instead of “Agents”). No watermarking, no “Powered by” footers—just your brand, consistently applied across every user interaction.
Does Telezen handle payments—or do I need external tools?
Telezen includes production-ready Stripe integration with zero custom coding. Set up recurring plans, metered usage billing, one-time setup fees, promotional credits, and automatic tax calculation. All invoices carry your branding, and payment data never leaves your Stripe account—ensuring full financial control and compliance.
How long does it take to onboard a new client?
From invitation to live agent: under 10 minutes. Clients receive a branded onboarding link, complete a brief profile, and gain immediate access to their portal. Your team can pre-configure agent defaults, apply templates, and auto-provision numbers—making high-volume onboarding repeatable, reliable, and brand-aligned.
Can I run different voice agent configurations for different industries or use cases?
Absolutely. Telezen supports configuration templates (e.g., “Healthcare Intake,” “E-commerce Returns,” “B2B Lead Qualification”) that encapsulate voice model, prompt, knowledge base, routing logic, and compliance settings. Apply them instantly per client—or let clients customize within guardrails you define. Flexibility meets governance.