FAQ from Smart Palette
What is Smart Palette?
Smart Palette is an AI-powered creative platform designed for people who value intentionality in design. It merges aesthetic intelligence with practical utility — helping users move from vague inspiration to tangible, high-quality artwork — digitally or physically — in minutes.
How to use Smart Palette?
Begin with context: tell us about your space, style preferences, and emotional intent. Our AI interprets nuance — not just keywords — to generate two complementary, original artworks. Refine your favorite, then choose: download instantly for digital use, or configure and order a museum-grade print with framing options, all fulfilled from our certified print partners.
What are Smart Palette credits?
Credits fuel your creativity — one credit generates two exclusive, high-resolution AI artworks. Credits reset monthly for subscribers; pay-as-you-go users can replenish anytime.
What happens when I run out of credits?
Your dashboard shows real-time credit balance. Top up instantly via secure checkout — no interruption to your workflow.
What payment methods do you support?
We accept major credit/debit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay. All transactions are encrypted using PCI-DSS Level 1 compliant systems.
Does the price include tax?
Tax is calculated dynamically at checkout based on your shipping address and local regulations. You’ll see the final amount before confirming.
Can I purchase additional credits if I run out?
Absolutely — add credits in any increment, anytime, directly from your account settings.
Are my payment details secure?
Yes. We never store full card numbers. Payments are processed via Stripe — a globally trusted, SOC 2-certified platform with end-to-end encryption.
Can I delete my generated artwork?
Yes. Within your account dashboard, you can permanently delete any artwork from your library with one click.
Can I use generated artwork for commercial purposes?
Yes — full license granted. Use your creations in client work, merchandise, websites, apps, or marketing — royalty-free, worldwide, in perpetuity.
Are the generated artworks truly unique?
Every generation is algorithmically seeded with your unique input profile. Even identical prompts yield different results — verified by our uniqueness hash system. Your art belongs solely to you.
Can I order a physical print of the artwork?
Yes — and it’s built into the flow. After generation, click “Order Print” to preview your artwork on real materials, adjust sizing, and select premium finishes — all before checkout.
How do I order a physical print?
Select your artwork → Click “Order Print” → Choose size (from 8×10” to 48×72”), border style (white, black, or none), paper/canvas type, and frame option → Preview → Confirm & ship.
What is the quality of the artwork I receive when I order a print?
Giclée-printed on archival-grade paper or museum canvas, using pigment inks rated for 100+ years of fade resistance. Every print undergoes human quality review before shipping.
What is the resolution of the images I generate and download directly from the platform? Will it be suitable for printing?
All downloads are delivered at 300 DPI minimum (up to 8K depending on selected size), optimized for professional large-format printing — no pixelation, no upscaling needed.
How long will it take to receive my print?
Production time: 2–4 business days. Standard shipping: 3–7 business days (US); 7–14 days (international). Expedited options available at checkout.
Do you offer discounts or free trials?
Yes — new users get 1 free artwork generation upon signup. Subscribers enjoy unlimited generations, priority support, and seasonal member-exclusive discounts.
How do I contact support?
Email [email protected] — we respond within 12 hours on weekdays. Live chat is available during business hours (9 AM–6 PM EST).