FAQ from Sigma AI
What is Sigma AI?
Sigma AI is an AI-powered platform for automating customer support in e-commerce.
How to use Sigma AI?
Customer support teams can use Sigma AI to automate responses, tagging, and ticket closure, leading to improved customer experience and cost savings.
What are the core features of Sigma AI?
Sigma AI offers automated response drafting, a 360-degree knowledge base, brand tonality customization, a consistent writing style, Shopify integration, and Gorgias integration.
How does Sigma AI work?
Sigma AI analyzes customer inquiries and drafts responses that customer service representatives can review and send. It ensures responses are consistent with the brand's tone and style.
Does Sigma AI integrate with help desk software?
Yes, Sigma AI integrates with help desk software to generate automatic responses to customer emails and chats.
Can Sigma AI provide accurate and reliable responses?
Yes, Sigma AI uses a 360-degree knowledge base to deliver accurate and reliable responses that align with the brand's information and image.
Does Sigma AI support Shopify integration?
Yes, Sigma AI integrates with Shopify to retrieve and provide live product information, order details, and customer data.
Is Gorgias integration supported by Sigma AI?
Yes, Sigma AI supports native integration with Gorgias, with future support planned for other platforms like Zendesk.
How can I contact Sigma AI?
You can contact Sigma AI by filling out your name, email, and phone number on the Contact Us page of their website.