FAQ from Sauce
What is Sauce?
Sauce is an AI-powered product feedback engine that assists product teams in consolidating feedback, summarizing insights, releasing impactful updates, and closing the communication loop. It eliminates noise and manual tagging, ensuring stakeholder voices are heard and product releases are impactful. It consolidates feedback from diverse sources such as customer feedback, bug reports, feature requests, app reviews, and NPS scores.
How to use Sauce?
To use Sauce, product teams must join the beta program. Upon joining, they can connect all their feedback sources, starting with Slack, to centralize feedback. Sauce automates the aggregation of feedback into themes, feature requests, bugs, and sentiment, helping to identify trends and filter out noise. This enables teams to release impactful updates by incorporating customer feedback into the process and syncing with delivery workflows in tools like Jira or Linear. The process is completed by automatically notifying reporters when their feedback is tagged and upon release, and viewing feedback and related features in digestible customer profiles synced with the CRM.
What sources of feedback does Sauce consolidate?
Sauce consolidates feedback from multiple sources including customers, GTM teams, Slack, feature requests, bugs, app reviews, and NPS scores.
How does Sauce automate insights?
Sauce automatically categorizes feedback into themes, feature requests, bugs, and sentiment to provide actionable insights and identify trends.
Can Sauce integrate with project management tools?
Yes, Sauce can sync with delivery workflows in tools like Jira or Linear, ensuring seamless integration with project management processes.
Does Sauce notify reporters when their feedback is tagged or upon release?
Yes, Sauce automatically notifies reporters when their feedback is tagged and upon release to maintain effective communication and alignment.
Can Sauce help in syncing feedback with CRM?
Yes, Sauce allows viewing feedback and related features in easily understandable customer profiles that can be synced with your CRM for enhanced customer understanding.