FAQ Answers
How does Rownd handle scaling beyond 1M users?
Rownd’s usage-based pricing kicks in transparently after your first million authenticated users — billed monthly per active user, with no minimums or hidden fees. Infrastructure auto-scales across global edge locations, and enterprise plans include dedicated capacity planning and SLA guarantees.
Can I use Rownd alongside my existing identity provider or payment processor?
Absolutely. Rownd supports hybrid deployments: use it as your primary auth layer while syncing with Okta or Azure AD via SCIM/SAML, or route payments through Stripe or PayPal while managing user context and entitlements within Rownd’s unified graph.
What level of customization is possible with Rownd’s UI components?
Full control — from CSS variables and Tailwind-compatible classes to fully headless APIs. Every modal, form, and flow ships with React/Vue/HTML variants, TypeScript definitions, and Figma design kits. You own the look, feel, and behavior — Rownd owns the security and reliability.
Do you offer white-glove onboarding or technical architecture support?
Yes. All paid tiers include dedicated onboarding sessions with solutions engineers, architecture reviews, and optional co-piloting for first integrations. Enterprise customers receive quarterly roadmap alignment and priority incident response.
Is Rownd compliant with HIPAA, ISO 27001, or other industry-specific standards?
Rownd maintains SOC 2 Type II certification and adheres to ISO 27001 practices. While HIPAA compliance requires a Business Associate Agreement (BAA) — available upon request for qualified healthcare customers — most regulated verticals leverage Rownd’s granular data residency controls and audit-ready logging.
Where can I access API reference docs, changelogs, and SDK repositories?
Everything is publicly available in the Rownd Developer Hub, including interactive API references, GitHub repos for all SDKs, release notes, and community forums moderated by core engineers.