FAQ from RealFeedback
What is RealFeedback?
RealFeedback is a powerful AI chatbot that captures user insights, making it easy to improve your website. It helps gather instant feedback and offers actionable insights to enhance user experiences, boost satisfaction, and drive business growth.
How to use RealFeedback?
To get started with RealFeedback, integrate their chatbot into your website with a simple script tag—no coding needed. The chatbot will engage customers in meaningful conversations to gather genuine feedback. The AI then analyzes these interactions to extract valuable insights, enabling better decision-making and user experience improvements.
How does RealFeedback's AI work for conversations?
RealFeedback leverages the product description and optional questions provided by the site owner to pose relevant questions to users. It follows up with additional queries to gather more information and uses AI to manage the conversation and prevent misuse.
How does RealFeedback's AI work for message processing?
After each conversation, RealFeedback's AI summarizes the discussion into a concise report, highlighting key points and estimating the user's overall satisfaction with the product.
What technologies does RealFeedback support?
RealFeedback is platform-agnostic and can be integrated into any website.
What integrations are available with RealFeedback?
Integrating RealFeedback is easy with a single script tag. Detailed instructions are provided in their Step-by-Step Guide, and support is available for any integration issues.
How many conversations does each plan cover?
The Free Plan includes 100 monthly conversations, the Start-up Plan covers 1,000 monthly conversations, and the Professional Plan offers unlimited monthly conversations.
What happens if I exceed the number of conversations in a month on my plan?
If you surpass your monthly conversation limit, RealFeedback will notify you and pause feedback collection for the rest of the month. Your dashboard remains unaffected, and feedback collection will resume automatically at the beginning of the next month.