FAQ from Question Base
What is Question Base?
Question Base is a tool designed to enhance operational efficiency for customer-facing teams by delivering instant, verified answers within Slack. It serves as a central source of information for support, sales, and customer success teams.
How to use Question Base?
Integrate Question Base into your Slack workspace and select the channels for answering queries. Upload relevant documents to generate Q&A pairs. The AI detects and responds to Slack questions, providing instant answers.
How accurate are the answers provided by Question Base?
The accuracy of Question Base's responses depends on the quality of the uploaded information. Users can refine and enhance the answers to ensure high accuracy.
Can Question Base be used for any type of questions?
Yes, Question Base can handle questions across various domains, including development, sales, and operations.
How easy is it to adopt Question Base?
Adopting Question Base is straightforward. Once added to Slack, users can begin asking questions immediately.
What happens if Question Base can't answer a question?
Question Base only responds when it has high confidence in its answer. If no suitable answer is found, it will remain silent.