FAQ from Promptmonitor
What is Promptmonitor?
Promptmonitor is the world’s first real-time AI visibility observability platform—designed to answer one critical question: *“When someone asks an AI assistant for help in my category, does my brand show up—and if so, how?”* It continuously samples responses from leading LLMs, quantifies brand presence, decodes contextual nuance, and delivers optimization pathways—so you don’t just appear in AI answers—you earn preference.
How to use Promptmonitor?
Enter your domain. Choose your priority AI models (or let us auto-select top performers). Click “Run Audit.” Your live dashboard populates instantly with visibility metrics, competitor benchmarks, citation heatmaps, and prompt-level performance—no integration required. Free tier included.
What makes Promptmonitor different from SEO or social listening tools?
SEO tracks *what people search for*. Social listening tracks *what people say about you*. Promptmonitor tracks *what AI says about you when answering user intent*—which is now the dominant starting point for discovery. It measures influence, not just volume; position, not just presence; and context, not just keywords.
What exactly is Generative Engine Optimization (GEO)?
GEO is the strategic discipline of increasing your likelihood of being recommended by generative AI. It combines technical alignment (structured data, authoritative citations), content strategy (prompt-aligned, fact-rich, source-cited assets), and relationship building (with AI training data sources). Promptmonitor provides the measurement layer that makes GEO testable, scalable, and accountable.
How do credits work in Promptmonitor?
Credits power AI response sampling. Each credit = one fresh query sent to a selected LLM (e.g., GPT-4o, Claude-3.5 Sonnet, Gemini 1.5 Pro). Standard models consume 1 credit per response; advanced reasoning or multimodal queries may cost 2–3. Your plan includes monthly credits—and unused credits roll over for 30 days.
Why does AI visibility matter for non-tech businesses?
Because your customers already use AI—whether they’re asking *“best local HVAC repair near me”*, *“how to file small claims in Texas”*, or *“vegan restaurants downtown Portland.”* If your business isn’t surfaced in those moments, you’re invisible to a growing share of qualified demand—even with perfect SEO and paid ads.
When will my first report be ready?
Your baseline visibility report generates in under 120 seconds. For deeper analysis—including sentiment trends, citation evolution, and competitor trajectory—we recommend running weekly follow-ups to capture model updates and seasonal shifts in AI behavior.
Which AI models and versions does Promptmonitor monitor?
We actively monitor production versions of OpenAI (GPT-4o, GPT-4 Turbo), Anthropic (Claude 3.5 Sonnet, Haiku), Google (Gemini 1.5 Flash & Pro), xAI (Grok-2), and DeepSeek (DeepSeek-V2). Our infrastructure adapts automatically as new models launch or deprecate—ensuring your insights stay current without manual configuration.
Can I monitor specific questions or prompts—not just my domain?
Absolutely. Beyond domain-wide visibility, you can define custom prompt sets—such as *“top 5 CRM platforms for nonprofits”*, *“affordable orthodontists in Austin”*, or *“sustainable packaging suppliers USA.”* Track performance across models, compare positions, and refine prompts based on real AI response patterns.
Do I need developer support to get started?
No. Promptmonitor is marketer-native: no code, no SDKs, no crawl setup. Just your URL, your goals, and your curiosity. Advanced users can optionally connect via API for automated reporting or custom dashboards—but it’s never required.
What is the Visibility Score—and why is it weighted?
The Visibility Score (0–100%) synthesizes three AI-specific dimensions: Presence (frequency of mention), Position (ranking depth within responses), and Prominence (likelihood of appearing in top-3, bolded, or lead-list positions). Weighting reflects observed impact: early, top-ranked mentions drive significantly higher engagement and conversion.
How is Average Position calculated in natural-language AI outputs?
We parse each response to identify mention order and prominence signals (e.g., list numbering, bullet points, sentence position, emphasis markers). Position 1 = first named entity in a ranked list or opening clause. We compute a normalized average across all qualifying responses—accounting for variable list lengths and formatting styles across models.
What’s considered a competitive Visibility Score in my industry?
Benchmarks vary by sector maturity and AI adoption. As a general guide: 85%+ = category leader (e.g., HubSpot in martech); 65–84% = strong contender; 45–64% = emerging visibility; <45% signals urgent opportunity—especially if competitors score >70%. We provide industry-specific benchmarks upon signup.
How frequently does Promptmonitor refresh AI response data?
Free accounts receive daily snapshots. Pro and Enterprise plans include hourly polling for high-priority prompts and weekly deep-dive audits across all monitored models—ensuring you catch model updates, policy shifts, and sudden visibility fluctuations before they impact pipeline.
Can I export raw AI response data for internal analysis?
Yes. All plans include CSV/JSON exports of full response transcripts, metadata (model, timestamp, prompt), and parsed mention attributes. Enterprise users also gain access to our API for programmatic ingestion into BI tools or internal data lakes.
Does Promptmonitor support custom prompt testing and A/B optimization?
Yes—via our Prompt Lab feature. Upload variations of your core prompts, assign them to test groups, and measure which versions yield higher mention rates, better positioning, or more favorable sentiment. Ideal for refining sales enablement scripts, PR messaging, or product positioning docs.
Is historical AI visibility data retained across plans?
Yes. All account tiers retain 90 days of historical data by default. Enterprise plans extend retention to 2+ years—with versioned snapshots tied to model releases—enabling longitudinal GEO strategy validation and compliance-ready reporting.