PolyAI Features

PolyAI Features. PolyAI is a platform that offers customer-led voice assistants, allowing businesses to consistently deliver their best brand experience, achieve accurate resolutions, and uncover data-driven business opportunities.

Key Features of PolyAI

Customer-Driven Interactions: PolyAI voice assistants allow customers to communicate naturally, manage interruptions, pose questions, and switch between topics fluidly, mimicking real human interaction.

Precision in Resolution: Capable of resolving over 50% of customer queries autonomously, PolyAI voice assistants drastically enhance resolution efficiency, adhere to business protocols, offer round-the-clock availability, and free up human resources for more critical tasks.

Insight Generation & Opportunity Discovery: By harnessing relevant data during interactions, PolyAI voice assistants deliver insights that drive operational enhancements and reveal potential business opportunities.

Collaborative Development: PolyAI partners with businesses to deliver custom voice assistant solutions, typically within a timeframe of six weeks or less.

Applications of PolyAI

Reservations & Bookings

Call Management

User Authentication

Technical Support

Automated FAQ Responses

Multilingual Account Handling

Order Processing

Billing & Payments

Tailored Customer Service

Conversational Analytics & Insights

Complete Touchless Resolutions