FAQs about Pivony's Analytics Platform
What is Pivony?
Pivony is a cutting-edge VoC Analytics Platform using Neural Language Understanding to gather continuous insights from various consumer feedback channels, aiding in customer experience improvement.
How do I start with Pivony?
Start by booking a demo to explore Pivony's features. Create dashboards to monitor customer retention areas and opportunities, and utilize AI-generated topics to detect trends. Convert these insights into KPIs and track them over time. Share insights with your team, generate reports, and access comprehensive support resources as needed.
How does Pivony benefit businesses?
Pivony offers continuous insights from multi-channel consumer feedback, enabling businesses to improve customer experiences, manage brand reputation, analyze competitors, conduct market research, and enhance campaign strategies.
How quickly can Pivony be set up?
Thanks to Pivony’s user-friendly design and adaptive learning, you can start capturing valuable insights within just 30 minutes.
What integrations does Pivony support?
Pivony supports integrations with various third-party tools to enhance your analytics capabilities. Explore the available integration options to maximize the platform's value.
How can I get support?
Pivony offers a Knowledge Center, video tutorials, and the expertise of Insight Managers to help you fully leverage the platform's features.
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