Frequently Asked Questions About Picturepro
What is Picturepro?
Picturepro is a top-tier photo editing service offering unlimited requests, access to Shutterstock stock photos, flexible payment options, and a taskboard for managing all your photo editing needs.
How to Use Picturepro?
Subscribe to a plan and start submitting your photo editing requests on our taskboard. Request as many edits as you need. Once your requests are submitted, you'll receive your photos within a few business days with unlimited revisions available.
Why Choose Picturepro Over a Full-Time Photo Editor?
Hiring a full-time photo editor can be expensive and impractical. Our monthly subscription provides professional photo editing services as needed, without the cost of a full-time employee. You can pause and resume your subscription based on your workload.
How Do I Make a Request?
Submit your requests via Trello, Google Doc links, or video links. If it can be shared on Trello, we can access and fulfill your requests accordingly.
Is There a Limit to the Number of Requests?
No, you can add unlimited requests to your queue. We will work on them one by one, ensuring each gets full attention.
How Quickly Will I Receive My Work?
Most requests are completed within 48 hours. Complex projects or batch work may take longer. Expedited delivery is available for urgent needs.
Who Will Work on My Requests?
Our founder and their partner, a dedicated two-person team, handle all requests to ensure high-quality results.
How Does the Pause Feature Work?
You can pause your billing cycle anytime. If you pause after 17 days, the remaining 13 days are saved for future use, offering flexibility to use your subscription when needed.
What Software Do You Use?
We primarily use Adobe Photoshop and Lightroom, along with other Adobe Creative Cloud apps as required.
Can You Handle Large Volumes of Photos?
Yes, we can manage large volumes of photo editing, whether it's a few images or a large batch.
What Happens After I Subscribe?
You will receive a welcome email with your taskboard access to start making requests immediately.
What File Formats Do You Accept?
We accept JPEG, PNG, TIFF, RAW, and other formats. Let us know your specific needs, and we'll accommodate them.
Do You Offer Discounts for Long-Term Clients?
Yes, we offer discounts for quarterly and yearly subscriptions, saving you $500 and $1,000 per month, respectively.
Can You Add or Remove Objects/People in Photos?
Yes, we provide services to add or remove objects and people from photos to achieve the desired look.
Do You Offer Additional Services?
Yes, including logos, branding, graphic design, digital ads, illustrations, and more.
What If I'm Not Satisfied with the Work?
We will keep working on your requests until you are completely satisfied. Customer satisfaction is our priority.
Do You Offer Expedited Services?
Yes, we provide expedited delivery and priority support for urgent projects.
Are Refunds Available?
Due to the nature of our work, refunds are not provided. However, we are committed to ensuring your satisfaction and will address any concerns.