Permut: AI Agents for Engagement, Feedback & Growth
Permut redefines how businesses connect with customers—by turning every interaction into a strategic growth opportunity. At its core, Permut is an intelligent, no-code platform that empowers brands to deploy purpose-built AI agents across WhatsApp, SMS, voice calls, and web chat. These agents don’t just respond—they listen deeply, engage meaningfully, gather nuanced feedback, and proactively nurture relationships. Designed for scalability and precision, Permut helps companies strengthen retention, identify friction points before they escalate, and convert raw conversational data into real-time, growth-driving intelligence. Trusted by innovators in retail, e-commerce, travel, hospitality, health & wellness, fitness, and entertainment, Permut’s agents are secure, multilingual, continuously adaptive, and grounded in your unique brand voice and proprietary knowledge. With native integrations into CRM, POS, ticketing systems, and analytics platforms, Permut delivers unified, omnichannel insights—powering everything from NPS and CSAT tracking to predictive churn signals, product sentiment analysis, and personalized post-purchase journeys—all visualized through an intuitive, AI-augmented dashboard.
Getting Started with Permut
Launching your first AI agent takes minutes—not months. Step 1: Configure your agent with brand guidelines, industry-specific knowledge, compliance policies, and tone-of-voice preferences. Step 2: Connect existing tools—sync customer data from Salesforce, Shopify, Zendesk, or custom APIs to enrich every conversation with context. Step 3: Design intent-driven campaigns—segment audiences, set triggers (e.g., post-purchase, support resolution, subscription renewal), and define goals like feedback capture, loyalty activation, or win-back outreach. Step 4: Activate, monitor, and iterate—watch conversations unfold in real time, explore AI-summarized insights, drill down into sentiment trends, and refine agent behavior based on performance metrics—all without engineering support.