FAQ from MEJ Support AI
What is MEJ Support AI?
MEJ Support AI is an innovative ticket management solution that streamlines the process of managing customer support tickets. Your team can efficiently access, respond to, and resolve tickets, ensuring a smooth workflow.
How to use MEJ Support AI?
MEJ Support AI simplifies the creation and management of support tickets. Clients can submit tickets quickly, while your team can manage and resolve them efficiently, ensuring fast response times and customer satisfaction.
What channels of communication does the MEJ Support AI utilize to engage with customers?
MEJ Support AI engages customers through multiple channels, including chatbots, email, social media, and voice interfaces, providing consistent and seamless support across all platforms.
What kind of support are you offering?
For any assistance with our product, you can contact us via email at [email protected] or submit a support ticket on our website.
Can Support AI categorize the tickets according to the priority?
Yes, MEJ Support AI can prioritize tickets based on their importance, helping you manage and resolve urgent issues first.
How does the MEJ Support AI ensure accurate and timely responses to customer queries?
MEJ Support AI uses real-time data analysis and automated ticket routing to provide accurate and timely responses, improving overall customer satisfaction.
In Support AI, is it possible to configure Webhook Settings?
Absolutely! You can configure and manage webhooks within the settings menu of MEJ Support AI to integrate it with other systems.
Is it possible to add additional fields to a ticket?
Yes, additional fields can be added and customized in the ticket field settings within the settings menu.
What is the minimum and maximum time for a response to a submitted ticket?
The response time typically ranges from 2 hours, depending on the priority level of the ticket, to ensure timely resolution.
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