FAQ from Makeform
What exactly is Makeform?
Makeform is an AI-native form platform that lets you create, customize, and deploy high-conversion forms — surveys, quizzes, polls, registrations, and more — using everyday language. It replaces manual setup with intelligent generation, so you focus on insights, not implementation.
How does the AI understand my needs?
Our fine-tuned language model parses intent, context, and constraints from your prompt — recognizing goals (e.g., “collect feedback”), audiences (e.g., “B2B customers”), and requirements (e.g., “skip irrelevant questions”) — then generates logically structured, UX-optimized forms grounded in form design best practices.
Where is my data stored — and who owns it?
All submissions are encrypted in transit and at rest. Data resides exclusively in SOC 2–audited AWS infrastructure across US regions. You retain full ownership — Makeform never sells, trains on, or accesses your response data without explicit permission.
Can I use Makeform without technical training?
Absolutely. Makeform was built for marketers, educators, HR professionals, and non-technical founders. If you can describe what you need in writing, you can build it — no HTML, CSS, or JavaScript required.
Do custom domains and SSL work out of the box?
Yes. PRO and ENTERPRISE plans include branded subdomains (e.g., forms.yourbrand.com), custom domain mapping, automatic SSL certificate provisioning, and full white-label control — no IT involvement needed.
Which tools can I connect to Makeform?
Native integrations include Slack, Google Sheets, Airtable, HubSpot, Mailchimp, and Notion. Plus, webhooks, Zapier, and Make allow unlimited custom connections — routing responses to your stack in real time.
Is there a free plan — and what’s included?
Yes — the Free plan includes unlimited forms, 100 responses/month, basic analytics, 5 templates, and community support. Perfect for testing, learning, or light usage — no trial expiration or feature gating.
What support options are available for PRO users?
PRO subscribers receive priority email support (under 4-hour response time), access to our private Discord community, quarterly onboarding calls, and early access to beta features — all included in your subscription.